Refund Policy

At Lumera, we want you to feel confident with your purchase. In addition to any rights you may have under applicable consumer protection laws, we offer a 60-Day Money-Back Guarantee on eligible products.

60-Day Money-Back Guarantee

You have 60 days from the date you receive your order to request a return.

If you are not satisfied with your purchase, you may contact us at info@get-lumera.com to request a return.

To qualify for our 60-day guarantee:

• The return request must be submitted within 60 days of delivery.

• The product may be opened and reasonably tried, but must not be excessively worn, intentionally damaged, altered, or misused.

• You must provide your order number or other proof of purchase.

• The product must be returned according to the return instructions provided by our customer support team.

A reason for your return is not required.

Once your return has been approved, we will provide you with return instructions. Lumera will cover the standard return shipping cost for approved returns under our 60-Day Money-Back Guarantee.

Please do not send products back without first contacting us, as unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

For eligible returns under our 60-Day Money-Back Guarantee, you will receive a refund to your original payment method.

Once issued, refunds typically appear within 5–10 business days, depending on your bank, credit card issuer, or payment provider.

If more than 15 business days have passed since we confirmed your refund, please contact us at info@get-lumera.com.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged or defective, or if you receive the wrong item, contact us as soon as reasonably possible at info@get-lumera.com.

Please include your order number and, where appropriate, photos showing the issue so that we can assess the problem quickly.

Where applicable, we will arrange an appropriate remedy, such as a replacement, repair, or refund, at no additional cost to you.

Nothing in this policy limits any statutory rights you may have regarding defective, damaged, or incorrectly supplied goods.

Exchanges

If you would like a different product or replacement, please contact us first.

Where an exchange is available, we will provide you with the appropriate instructions. In some cases, the fastest option may be to return the original product and place a new order after the return has been approved.

Non-Returnable Items

The following items may not qualify for our voluntary 60-Day Money-Back Guarantee:

• Products that have been excessively used, intentionally damaged, altered, or misused

• Customized or personalized products

• Gift cards

Promotional or discounted HalluxAlign™ purchases remain covered by our 60-Day Money-Back Guarantee.

These exclusions do not affect any non-waivable rights you may have under applicable consumer protection law.

European Union / EEA and United Kingdom Customers

If you are a consumer located in a jurisdiction that provides a statutory cooling-off or withdrawal period for online purchases, you retain those rights in addition to our voluntary 60-Day Money-Back Guarantee.

For consumers in the European Union, this generally includes the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

Where a statutory right of withdrawal applies, any mandatory refund, return, timing, or other consumer-protection requirements under applicable law will apply.

Our 60-Day Money-Back Guarantee is an additional voluntary benefit and does not replace, restrict, or reduce your statutory consumer rights.

Return Process

To request a return:

1. Email info@get-lumera.com within the applicable return period.

2. Include your order number and the item you wish to return.

3. Wait for our return authorization and shipping instructions.

4. Send the product using the return method provided by us.

Returns sent without prior authorization may not be processed correctly.

Statutory Consumer Rights

This Refund Policy provides additional contractual rights and does not exclude or limit any rights that cannot legally be excluded or limited.

If the consumer protection laws applicable to your purchase provide rights that are more favorable than this policy, those mandatory legal rights will prevail.

Contact

For questions regarding returns or refunds, please contact:

Lumera
Email: info@get-lumera.com